Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – at the Service Design in Government conference in Edinburgh, 2024. We used the session to encourage participants to consider running similiar workshops in theirContinue reading… Creating truly accessible forms: workshop at SD in Government 2024
Tag: SDinGov
Creating truly accessible forms, SDinGov Virtual March 2024
In service design, we often aim to replace an outdated set of paper forms with an easy-to-use digital service. How can we make sure that our new digital forms are accessible? In this workshop, co-presented with Bukola (Kiki) Jolugbo andContinue reading… Creating truly accessible forms, SDinGov Virtual March 2024
Do you have something different to share at SDinGov 2023?
Update – September 2023 This call for suggestions is now CLOSED. Thanks very much to everyone who shared this call for suggestions, and even more thanks to everyone who got in touch to discuss their ideas. The call for suggestionsContinue reading… Do you have something different to share at SDinGov 2023?
Crafting concentration
Many years ago, I heard a Duchess talking on the radio about her “everyday working life” – clearly nothing like mine. The point that struck me was that she took her tapestry to meetings. How I longed to do theContinue reading… Crafting concentration
Helping teenage boys to become responsible adults – SDinGOV22
At the Service Design in Government conference in September 2022, Bukola Jolugbo (Kiki) and I talked about some aspects of life today for teenage boys in the UK, focusing on the experience of Black teenagers. Many of us know littleContinue reading… Helping teenage boys to become responsible adults – SDinGOV22
Lightning talks at Service Design in Government 2022
Last week at the Service Design in Government conference in Edinburgh, we tried a new format for this conference: Lightning Talks. Four speakers responded to my call: Can you say something SDinGOV needs to hear? and we had a livelyContinue reading… Lightning talks at Service Design in Government 2022
Can you say something that SDinGov 2022 needs to hear?
Updated 5th October 2022: we had a great session. Read the report on lightning talks at SDinGOV. I’ve kept this call-out here for context. Have you got something new or different to say to people who design services in government? Continue reading… Can you say something that SDinGov 2022 needs to hear?
How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019
What happens after you’ve done some user research for your service? Decisions made, do you move on and forget it? Or do you preserve that research for re-use and future team members? I was discussing this challenge with Stephanie Rosenbaum.Continue reading… How to avoid research debt: a workshop on ResearchOps at SDinGOV 2019
Endnote at the 2018 Service Design in Government Conference
I was delighted to be asked to do the Endnote at this year’s Service Design in Government Conference, held in Edinburgh 7-9 March. I’d attended the first three #SDinGov events and was disappointed to miss last year’s conference because ofContinue reading… Endnote at the 2018 Service Design in Government Conference