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Oliver-1996

A battered copy of Richard L. Oliver "Satisfaction: A behavioral perspective on the consumer" with tons of index flags sticking out

My treasured copy of Oliver 1996

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Latest Blog Posts

  • Getting forms right: how better words lead to better results3 December 2024
    Content design is crucial for good forms, so I was thrilled when Content Club in London askedContinue reading... Getting forms right: how better words lead to better results
  • Some thoughts about surveys for Olin College of Engineering Students 202420 November 2024
    Would you like a lightning introduction to the errors in Total Survey Error? I was delighted whenContinue reading... Some thoughts about surveys for Olin College of Engineering Students 2024
  • Creating truly accessible forms: workshop at SD in Government 202415 October 2024
    Many thanks to Vicky Teinaki for collaborating on our workshop – Creating truly accessible forms – atContinue reading... Creating truly accessible forms: workshop at SD in Government 2024

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