How to ask better questions, and how to assess user experience using surveys, were the themes of the workshop I ran for UXLX – the 2014 User Experience conference held in Lisbon. We focused first on the four key areas for improving survey questions:Continue reading… A deep dive into questions
Author: Jane Matthews
Eye Tracking in User Experience Design
Eye tracking can be a valuable tool in understanding how users are interacting with forms and surveys – in order to improve them. It’s a topic I’ve presented on many times, such as in this presentation on Visual Forms to the UKContinue reading… Eye Tracking in User Experience Design
Fun with Forms
I admit it: most forms are designed with some serious purpose in mind. But I rejoice when I come across a bit of forms humour. Oatmeal describes how to do a shopping cart This cartoon from the Oatmeal is full of good advice –Continue reading… Fun with Forms
Using metrics to help improve a University prospectus
This post, written with Viki Stirling of the Open University, was first published in Tullis, T. and Albert, W. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, Morgan Kaufmann/Elsevier 2013. The Open University is the UK’s largest university,Continue reading… Using metrics to help improve a University prospectus
Rhetorical accessibility: at the intersection of technical communication and disability studies
This collection, edited by Lisa Meloncon and just published by Routledge, includes a chapter bringing a more academic spin to the earlier article on designing for accessibility co-authored with Janice (Ginny) Redish, Kathryn Summers and Kath Straub. That article, DesignContinue reading… Rhetorical accessibility: at the intersection of technical communication and disability studies
Tips for improving your complex forms
Are you working with insurance applications, medical claims or government transactions? This workshop I delivered at UXPA2013 in Cambridge has tips for improving them. In this version of the presentation I have incorporated the high level results and contributions ofContinue reading… Tips for improving your complex forms
Do you trust me enough to answer this question? Trust and data quality
Here’s a question for you: what is your social security number? If you’re from the US, you probably thought: “Why should I tell you that?” From elsewhere, you probably thought, “I don’t have one of those. Does it matter?” EitherContinue reading… Do you trust me enough to answer this question? Trust and data quality
How to ask better questions and how to assess UX using surveys
These slides are from the first part of a workshop I ran For EBI on user experience surveys. They cover two key topics: how to improve the questions in surveys, and how to assess UX using a survey. Better UXContinue reading… How to ask better questions and how to assess UX using surveys
UX of Transactions
“This form, this form in particular I am absolutely fine with and it is not a concern. Often I’ll actually give this form to a colleague and they will complete it. Not a problem. Other [government] forms, ohh, when they on theContinue reading… UX of Transactions
Write clearly: how to take your writing for the web to the next level
These slides form part of a workshop on writing and editing for the web, delivered for EMBL-EBI in June 2012. Write clearly: take your web writing to the next level from Caroline Jarrett