Surveys often include questions about satisfaction. But what is satisfaction: an emotional response? all about comparisons? And what does it mean for user experience? This article, first published in the November 2012 UXMatters, examines what satisfaction means and how best to handle its complexity in aContinue reading… How to ask about user satisfaction in a survey
Author: Caroline Jarrett
To sign or not to sign? Signatures and signing ceremonies
Each year more and more business, leisure and personal transactions move online. Yet the handwritten signature continues to have an almost mystical power in the minds of lawyers, organisations – and many of us who are asked to sign forms. This article,Continue reading… To sign or not to sign? Signatures and signing ceremonies
More investigation of why usability problems go unfixed
Not enough time, not enough resources, not enough clout to make it happen… Earlier in the year, Steve Krug and I reported on a survey that we carried out amongst UX professionals about why usability problems go unfixed. We suggested some ideasContinue reading… More investigation of why usability problems go unfixed
Basic best practices for buttons
Buttons on websites? Nothing special: just an ordinary everyday element of interaction design. Despite this, it’s rather too easy to find buttons that don’t conform to some basic best practices. Here are my basic best practices for buttons: Make buttons look likeContinue reading… Basic best practices for buttons
Buttons on forms and surveys: a look at some research
Where to put the buttons on forms? There seem to be endless discussions: Does ‘submit’ or ‘send’ or ‘OK’ go to the left or right of ‘cancel’? Does ‘next’ go to the left or right of ‘previous’? My views are:Continue reading… Buttons on forms and surveys: a look at some research
The art of writing very little: how to improve your forms
Guest post by Gerry Gaffney, co-author with Caroline Jarrett of Forms That Work: designing web forms for usability. Technical communicators are familiar with the challenges of communicating with audiences who are reluctant to read. Clearly written, thoughtfully designed, well-formatted text isContinue reading… The art of writing very little: how to improve your forms
Three reasons why response from panels may not be what you want
What might turn an honest, happy respondent into a despondent cheat? I’m a dedicated survey respondent. I have lots of reasons why I tenaciously try to respond to every survey invitation that I get: I’m collecting examples for my library ofContinue reading… Three reasons why response from panels may not be what you want
Design tips for surveys 2012 – a seminar for UIE
When I was invited, as a Rosenfeld Media aspiring author, to talk about surveys for the UIE All You Can Learn series of seminars, I had to think hard about how to condense a full-day training workshop into something that would work forContinue reading… Design tips for surveys 2012 – a seminar for UIE
Design tips for complex forms, Malta 2012
Usability in Malta It was a privilege to be invited to present at Malta’s first usability conference. On one of the coldest, wettest nights that Malta had ever known, an impressively large number of keen people made their way toContinue reading… Design tips for complex forms, Malta 2012
How to get yourself started in statistics
How do you feel about statistics? For a long time, I was a stats refusenik. When I was doing my first degree back in the 1970s, I took a class in mathematical statistics but it never made any sense toContinue reading… How to get yourself started in statistics