How to handle very long field names was the question exercising the expert panel in the May 2014 edition of Ask UXMatters. We came up with a number of suggestions, but before implementing any of them, test with your users.Continue reading… How to deal with long field names
Author: Caroline Jarrett
Discussion: Design for Everyone – at the Service Design in Government conference
How do we make our services available to everyone who needs to use them? A group of us at the Service Design in Government 2014 conference came together in a Goldfish Bowl group to talk about our personal and design challenges.Continue reading… Discussion: Design for Everyone – at the Service Design in Government conference
Review – A Web for Everyone: Designing Accessible User Experiences
Some dozen years ago, I had a conversation with a web developer that went like this: Him: “Our website meets WCAG triple A.” Me: “But do you know whether people with disabilities can use it?” Of course, he was rightContinue reading… Review – A Web for Everyone: Designing Accessible User Experiences
Effortmark: better forms and surveys for 20 years
Is it really 20 years since I set up Effortmark? 1994 seems both a long time ago, and very recent. Some things have changed: these days, we talk about ‘design thinking’, ‘service design’, ‘user experience’. Then, it was ‘customer focus’,Continue reading… Effortmark: better forms and surveys for 20 years
The design of survey forms at GOR 2014
Where does a form end and a survey begin? That was my challenge when I was invited lead a half-day workshop on forms design at the General Online Research conference 2014 in Cologne, Germany. The group included survey methodologists fromContinue reading… The design of survey forms at GOR 2014
Design to Read: resources
This post is intended as a round-up of web and other resources that may be helpful when you are designing for people who do not read easily. It was first published on a dedicated Design to Read website. Publications byContinue reading… Design to Read: resources
Design tips for complex forms, Washington 2013
At the User Experience Professionals Association Conference in Washington in 2013, I returned to the topic of complex forms. I chose the example of applying for a US passport, a typical government process that exposes the challenges of creating a consistentContinue reading… Design tips for complex forms, Washington 2013
Don’t put labels inside text boxes
Back in 2010, I wrote: Don’t Put Hints Inside Text Boxes in Web Forms. That was unusual for me because I came straight out and said, “Don’t.” Not “it depends”— just “don’t.” And it generated a lot of discussion—none ofContinue reading… Don’t put labels inside text boxes
How to find out about the usability of your website using a survey
My starting point for a workshop I led at UX Cambridge 2012 was being asked whether a usability test can use only a questionnaire with no observation? This presentation – How to find out about the usability of your website using aContinue reading… How to find out about the usability of your website using a survey
Better UX surveys for UCD2012
UCD2012 – the User Centred Design Conference in London – was an initiative organised by the Computer Society Interaction Group (BCS), British Interactive Media Association (BIMA), the Institute of Ergonomics and Human Factors (IEHF), Interaction Design Association (IxDA) and the UserContinue reading… Better UX surveys for UCD2012