“Voice of the customer”. “Understand user needs”. “Get out of our silos”. “No more group-think”. It’s no longer news that it’s a good idea to understand, respect, and design for other people’s perspectives. And there are plenty of books aroundContinue reading… Book review: “Practical Empathy” by Indi Young
Author: Caroline Jarrett
Slides and thoughts on SDinGOV 2015
Service design in government: it’s a technical way of talking about all the ways in which we have to do government things – and how those of us who work in government can improve them. At Service Design in Government 2015, we welcomed keynote speakers JessContinue reading… Slides and thoughts on SDinGOV 2015
How not to get a job, and how to get one
“How can I get a job in user research?” It’s a question that comes up a lot, and reappeared the other day in one of the forums I belong to. It reminded me of a post I wrote a fewContinue reading… How not to get a job, and how to get one
Five steps to better surveys – training course for EMBL-EBI
Update in 2024: Back in 2014, the European Bionformatics Institue (EMBL-EBI) asked me to do Survey Training for their staff – mainly research scientists and computer specialists working on the complex bioinformatics tools that they create and make available forContinue reading… Five steps to better surveys – training course for EMBL-EBI
How to look at a form – Women Who Code 2014
If you look at a form through the eyes of your users then you can learn a lot, very quickly. We tried it recently at a forms studio with Women Who Code London. Start by not looking at the form OneContinue reading… How to look at a form – Women Who Code 2014
Celebrating inspiring women on Ada Lovelace Day 2014
I was delighted to be invited to join Women Who Code London on Ada Lovelace Day group on the annual celebration of a woman widely considered to be the first computer programmer. Women Who Code Ada Lovelace Day My presentation:Continue reading… Celebrating inspiring women on Ada Lovelace Day 2014
Eye tracking in user experience design: forms and surveys
This post is a chapter – co-authored with Jennifer Romano Bergstrom – from the book Eye Tracking in User Experience Design (2014) Introduction Most parts of a web experience are optional. Forms usually are not. You want to use a webContinue reading… Eye tracking in user experience design: forms and surveys
Six crucial survey concepts that UX professionals need to know
Surveys can be a really valuable source of great data. At the 2014 UXPA conference I decided to challenge my audience with a workshop exploring six crucial concepts from survey methodology that will determine how useful that data is: Ask questionsContinue reading… Six crucial survey concepts that UX professionals need to know
UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson
The UXPodcast team, Per Axbom and James Royal-Lawson, invited me to chat with them about forms and surveys. It was fun to reflect on recent conferences and how I got started in forms. UXPodcast on forms and surveys Transcript ofContinue reading… UXPodcast on forms and surveys with Per Axbom and James Royal-Lawson
Looking forward to UXPA 2014
Ahead of UXPA 2014, the Futureheads UX team interviewed me about the sessions I’m running at the conference, and what else I’m looking forward to. On Monday 21 July I’m running an evening tutorial in ‘Surveys in User Experience’. I’m looking forwardContinue reading… Looking forward to UXPA 2014