My starting point for a workshop I led at UX Cambridge 2012 was being asked whether a usability test can use only a questionnaire with no observation?
This presentation – How to find out about the usability of your website using a survey – shows that while you can’t use a questionnaire alone, you can find out things about usability using surveys.
How to find out about the usability of your web site using a survey by @cjforms from Caroline Jarrett
#surveys #surveysthatwork #usability