Example 1 : Introductory Letter

The introductory letter is the first part of the Open University registration agreement. Usability testing showed that the students found the letter confusing and vague in key areas such as paying for courses. The layout also caused problems with many students missing large sections of the letter entirely.

On Effortmark's recommendation the letter was re-drafted, replacing the difficult to read paragraphs with smaller blocks of text and bulleted lists. A list of contents was moved from front to back. The letter's wording was also changed to clarify the points highlighted by the usability testing.

Examples of the introductory letter before and after usability testing are available to view on-line.

Further Information

Effortmark Limited is a usability consultancy based in the United Kingdom. Contact us.
caroline dot jarrett at effortmark dot co dot uk

© Effortmark Limited, all rights reserved. Last updated: 29 March 2004